ITS Technician

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BSB is a not for profit, inclusive independent international school comprising 1,350 students from approximately 70 countries. Located in the parkland of Tervuren, we enjoy world class facilities set within an inspiring green campus, yet near all the amenities of the university city of Leuven and the capital city of Brussels. But what makes our school an exceptional place to learn and grow, and what really sets us apart, are the relationships we build, the culture of kinship we foster and the pursuit of quality in everything that we do.

We are committed to providing a vibrant and engaging holistic education for our students in a harmonious atmosphere. With everyone learning and working together to inspire success, we have created a thriving community with the notion of ‘one school’ at its heart. By balancing academic endeavour with pastoral care, and classroom-based learning with enrichment opportunities, we provide our students with the best opportunities possible to broaden their aspirations and horizons.

Our curriculum is British based and uniquely adapted to the needs of our international and diverse student body. There is an Early Childhood Centre for children aged 1-3. Our Primary School offers a bespoke enquiry-based curriculum. Students in Year 10 & 11 study for (I)GCSE and BTEC courses. Post-16 students can choose from three internationally recognised pre-university examination courses: English A Levels, International Baccalaureate (IB) Diploma or BTEC.  Our Enrichment programme is exceptional, offering over 100 activities per week.

As one of the top performing schools in the world, BSB students go on to attend a wide range of top universities across the globe. We believe that our exceptional student outcomes and top world rankings are really a happy by-product of our unique culture built on care, curiosity, and collaboration.

This is a challenging, varied job requiring a high degree of technical expertise combined with the personal skills necessary to liaise with a large number of staff and students making calls upon technician time. The person appointed will have a strong interest in computing. networking and a sound knowledge of Windows 10. In addition the Technician needs to have good writing ability in order to provide clear reports and documentation; he/she will work as part of a team but also be given specific projects which require initiative and perseverance.

The ITS Technician will report directly to the ITS Network Officer.

Specific duties will include:

     Software and Networking

• Installation, customisation and maintenance of software application packages both on the network and on stand-alone machines; removal of redundant material.
• Some network management tasks: assisting in setting up user access rights, policies, profiles, printer queues, device configuration, making regular backups.
• Maintaining the software and hardware database.
• Implementation of appropriate procedures to keep the school virus-free.
• An excellent understanding of the OSI model along with ITIL/PRINCE2 methodologies.
• Sound knowledge of Microsoft Windows operating systems.
• Sound knowledge of macOS and iOS operating systems.
• Sound knowledge of Office 365.
• Some Linux experience would be useful.

     Hardware

• Ensuring the correct working of all classroom and conference room setups.
• Setting up new workstations (desktops, laptops and tablets) and any necessary peripheral devices.
• Maintaining the hardware database (Alloy Asset Navigator).
• Installation of network equipment and maintaining hardware in the field in ways that optimize performance.
• Day to day maintenance and troubleshooting.
• Liaising with hardware service agents to ensure that repairs which cannot be dealt with “in house” are carried out quickly and efficiently; packing and returning faulty units, checking and installing repaired items.
• Setting up Projectors, Interactive Boards and Active Panels.
• Manage the configuration and deployment of Apple iPads and Student assigned Windows 10 laptops.
• Familiar with ISO/IEC standards, best practices and limitations of A/V equipment.
• Setting up Miracast, Promethean ActivConnect, AppleTV and similar technologies.
• Maintaining and configuring AV automation systems such as Crestron.

     Helpdesk Support

• Managing the ITS telephone helpdesk and incoming tickets.
• Providing end user support in the classroom.
• Updating the central Knowledge Base.
• Working as part of a dynamic team.
• Eagar to learn with a desire for knowledge in this ever-changing environment.
• Overseeing the student 1-1 school laptop program (Years: 7,8,9) working directly with students, staff and service agents.
• Individual specialisations and specific project assigned work.

Qualifications

• Higher education Computer Science or similar Bachelors or equivalent through experience

Skills

• ITIL/PRINCE2.
• Programming: Python, Java, C++, Scripting & PowerShell.
• Crestron and/or A/V automation systems programming/configuration.
• Audio / Visual technology specialisation with focuses on equipment, as well as installation, operation and maintenance best practices.

The Person:

• Commitment to the BSB Guiding Statements
• Committed to achieving the best at all times for BSB students
• Belief that in learning and in life more is achieved together than alone
• Committed to the safety and wellbeing of BSB students.

In return, we offer:

• A full-time, short-term post (absence replacement)
• On the job training
• Interesting position in an international environment
• An attractive salary – BSB Operational scale – Band 4 representing a minimum of
  € 3.975 and a maximum of € 6.212 gross per month (depending on the years of relevant experience) and extra-legal benefits including luncheon vouchers and free use of the BSB sport facilities (payment via an employment agency)

Application process:

The deadline for applications is Sunday 17 August 2025 at 16:00 (CET).
Please note that only applications sent in via the BSB website will be considered. No other submissions will be accepted.

Interviews will be held at the school before the end of August.

We look forward to receiving your application. If you have not heard anything further from us by 31 August 2025, please assume you have been unsuccessful on this occasion.

 “The British School of Brussels is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.” (with reference to the most recent KCSIE)

 BSB is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our community.

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